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Shipping policy

Please note: Due to the ongoing war, we cannot ship to Russia, Ukraine or Belarus.

Shipping Methods:

  • We ship all orders through UPS, DHL, or FedEx Express Delivery free-of-charge to you, the customer.

Delivery Times:

  • Within Europe: Average delivery time is 3-5 business days.
  • Outside Europe (North America and Asia): Delivery time is 5-7 business days. Delivery times may increase depending on the specific destination, and are always estimates.
  • We ship from warehouses located in Italy, Germany, Sweden and the USA depending on the brand and product category.
  • Please note: any possible customs charges are the responsibility of the buyer. 

Order Processing:

  • Products are dispatched from Yves Javanni partners within 1-2 business days after the order payment has been confirmed, subject to verification of payment regularity.

Non-Delivery:

  • If a product has not been delivered within 10 business days following order confirmation, customers should email contact@yvesjavanni.com with the subject line “non-delivery”, including the order number and any other relevant information.
  • Upon receiving the email, Yves Javanni will contact the customer within 2 business days to resolve the issue or provide an explanation for the delay.

Unclaimed Packages:

  • If a package is unclaimed and returned to the vendor, the buyer will be charged a fixed fee of 45€/55$, which will be invoiced or deducted from the refund.

Incorrect Shipping Information:

  • Returns due to incorrect shipping information provided by the buyer (e.g., wrong name or address) will incur a fixed fee of 45€/55$ to be covered by the buyer.

Customs Charges:

  • For shipments outside the EU, all additional customs charges will be covered by the buyer.
  • Yves Javanni will provide any necessary documentation to clear the package through customs if needed.

Contact Information:

Company Name: Yves Javanni

Business-id: 3372722-2

VAT-id: FI33727222

E-mail: contact@yvesjavanni.com